Terms of Service

This is an agreement between you and Purevpn.com for virtual private network communications services, related services and features It is NOT a service for the commission of criminal acts. It is an anonymity and privacy service. You agree not to violate any laws of any jurisdiction you are originating from, or terminating into.

You agree to protect your user id/password and our system from unauthorized use. You are responsible for all actions that occur on our servers where the login uses your user id/password.

You agree not to use the system for sending spam, port scanning, scanning for open proxies or open relays, sending opt-in email, unsolicited email or any type or version of email sent in large quantities even if the email is ultimately sent off of another server. You agree not to launch any pop-ups from our service. You agree not to attack in any way shape or form any other computer or network while on our service.

Actual service coverage, speeds, locations and quality may vary. The Service will attempt to be available at all times except for limited periods for maintenance and repair. However the Service may be subject to unavailability for a variety of factors beyond our control including emergencies, third party service failures, transmission, equipment or network problems or limitations, interference, signal strength, and may be interrupted, refused, limited or curtailed. We are not responsible for data, messages or pages lost, not delivered, delayed or misdirected because of interruptions or performance issues with the Service or communications services or networks (e.g., T-1 lines or the Internet). We may impose usage or Service limits, suspend Service, or block certain kinds of usage in our sole discretion to protect users or the Service. Network speed is an estimate and is no indication of the speed at which your or the Service sends or receives data. Actual network speed will vary based on configuration, compression, network congestion and other factors. The accuracy and timeliness of data received is not guaranteed; delays or omissions may occur.

We do not log any user activity (sites visited, DNS lookups, emails etc.) We only log access attempts to our servers (for security and troubleshooting), session durations and bandwidth used. Those are kept for 5 days. We do not get involved in any form of censorship. We do not give your personal info to any third parties. We do not cooperate with any requests for information unless we are ordered by a court of competent jurisdiction and the vast majority of these requests would not be from a court of competent jurisdiction We will protect you to the max and our system is setup to automatically do so. There are hundreds of good reasons for being anonymous and we respect them fully.

Hacking, cracking, distribution of viruses, fraudulent activities, network sabotage, phishing, and/or any conduct deemed illegal or unwanted shall be subject to suspension or termination. Users are responsible for the proper secure configuration of their services and are responsible for any damages caused by their neglect or exposure of vulnerabilities whether intentional or unintentional.

PureVPN hereby states that, no accounts would be offered to clients residing in Nigeria. This step had to be taken in awake of increasing complaints on fraudulent activities originating from Nigeria. However, PureVPN reserves its right to allow any Nigerian to get an account , on receipt of government Issued IDs or LandLine phone Anyone, that would try to by pass checks, or if we found someone from within Nigeria "Pretending to be non-Nigerian", we will immediately terminate the account with no refund offered. All fraudulent activities may be reported to the respective police and related law enforcement authorities This is the whole agreement. From time to time, We may post a new terms of service that will become binding and it is the responsibility of the users to periodically check for new Terms of Service.

Privacy Policy

Our privacy policy is simple: we will never release any information about you or your account to anyone except law enforcement personnel with the proper documentation and paperwork. We do not and will not actively monitor user sessions for inappropriate behavior, unless compelled to by law enforcement with proper documentation and paperwork. However, if in the course of normal business (including complaints from the general public) we discover you violating our Terms of Service Agreement we may terminate your account and optionally refund the balance of your account to you.

Refund Policy

If you are not completely satisfied with our VPN services, and you notify us in writing via email within the first 3 days of your contract that you wish to cancel, you will be given a 100% refund of the contract amount in case the bandwidth usage in not more than 50MB.

If a refund is due, you will be notified by e-mail; it can take up to 10 days after cancellation of your contract to receive your refund depending on payment form used. If you have not received your refund after 10 days, please inform us using contact form.